Shipping Details

Shipping Details

Shipping Destinations

This product is available for shipment within the United States to the 48 contiguous States. This product is NOT available for shipment to Alaska, Hawaii or International shipping.

Delivery Time

ESTIMATED DELIVERY and SHIPPING LEAD TIME is typically between 7-10 business days!

Orders are submitted next business day and typically take 3-5 business days to process for shipping. Product can take longer than the expected lead time to process depending on seasonal work loads. Items ship-out immediately after processing and typically arrive at your location in about 3-7 business days thereafter.

***Important note about all items that arrive via Freight Carrier***

If product arrives via freight carrier they will arrange to deliver when you are present. The freight carrier generally will not bring your merchandise past curbside. Inside delivery can be arranged for an additional fee. Request must be made at the time your order is placed.

Regardless of the condition of any shipping parcel, you, the customer, are responsible to inspect the condition of all items delivered upon receipt. Any damage must be noted on the delivery receipt and OverStockedPatios.Com must be notified immediately to allow for claim filing with the shipping carrier.

Please contact us by email at CustomerSupport@OverStockedPatios.Com or by phone 1-888-991-6777. If this procedure is not followed the customer will be responsible for filing any claims for damage with the freight company.

UPS 2 or 3 day Priority Options

UPS 2 or 3 day select priority shipments are available at an additional charge. This affects direct UPS shipping time only. This service does not include processing time. We will do everything within our power to process your order immediately and facilitate timely shipment. However, please estimate several business days for processing due to unforeseen seasonal workloads and or particular processing challenges that may arise. We cannot guarantee any particular shipping arrival dates.

Tracking Shipment(s)

Tracking numbers may be obtained if a shipment is noticeably late or missing subsequent to the estimated delivery date of 15 business days from order processing.

Refused Deliveries

Refused deliveries are subject to a 25% restocking fee as well as shipping charges in both directions. If the recipient is not present to receive shipment, or the item is refused at time of delivery the customer is responsible for all shipping charges incurred to ship the merchandise back. If any article can not be delivered due to the customer’s negligence in providing a correct address and contact information, they will be responsible for the additional shipping charge to ship the item back to us.

Damages Occurred During Shipping

All products are hand packed at the manufacturer's warehouse, but you are required to inspect your delivery for any damages or shortages upon receipt. It is important that you open and inspect your delivery with care. Note any damage or shortage on the carrier’s receipt before signing for merchandise if possible and specify if cartons are crushed, ripped or open. All damages and shortages must be reported within 48 hours of receipt of merchandise. The item must be returned in the original packaging for claim purposes. Please contact us by email at customerservice@OverStockedPatios.Com or by phone 1-888-991-6777. If this procedure is not followed the customer will be responsible for filing any claims for damage with the shipping carrier.

Returns/Defects

Custom orders are not refundable.

No merchandise returns or defective claims will be accepted without an assigned return merchantdise authorization number (RMA#) given by OverStockedPatios.Com. The item to be returned must be in the original packaging for claim purposes. Some returns will be subject to a restocking fee and shipping charges incurred to return the item. Please contact us by email at CustomerService@OverStockedPatios.Com or by phone 1-888-991-6777.